UK & International Customers
As each inner and outer wheel lip is custom machined in house on a per order basis we can not accept returns on any of these products. Please therefore double check the sizes you need before ordering. If you need assistance before ordering please check your existing inner and outer wheel lip measurements vs ours on our specification tab. If you are in any doubt whether or not our products fit your wheels, please do not hesitate to contact us so that we can offer you some guidance. We are always here to help.
UK Customers
All other products can be returned in accordance with The Consumer Contracts Regulations (2015), you have a 14 working day 'cooling off period' in which you have the right to cancel your purchase and receive a full refund. The cooling off period starts on the day after the day on which you received the goods (does not include weekends). You are responsible for the cost of returning the item to us. For your own protection, we recommend that you send the parcel using a tracked delivery service that insures you for the full value of the goods.
Providing that unwanted goods are received back by us in "as new" condition, we will refund payment for the goods. We don't mind if you open the product to check it, however any used or damaged products will be subject to a 30% handling fee so please take care when opening your item. These refunds will be made within 30 days of return of goods. Should you wish to cancel your purchase within the 14 working days 'cooling off' period, please e-mail us at info@srrhardware.com
- Please tell us your name and address, how your order was placed and any payment reference (ie Paypal) and the order number.
- Should you cancel your purchase with this 14 working day 'cooling off' period, we will refund your payment in full via the method of payment. There will be no charges for cancellation within this 14 working day 'cooling off period'.
- You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to include with the return your name and address, and a copy of your purchase receipt.
International Customers
There are strictly no international returns. We urge international customers to double check all measurements before an order is placed. If however your are in doubt, we are here to help you through your purchase. We also have handy guides which allow customers to measure their existing inner and outer wheel lips, as well as guides to measure bolt and nut assembly hardware.
